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Our Terms & Conditions: What You Need to Know

When you open an account at alienbola, you're agreeing to the terms that keep your account secure and your payouts clear.

Account Ownership RulesPayment Method TermsWithdrawal & VerificationDispute Resolution

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What Our Terms Cover

alienbola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you use your alienbola account, how deposits and withdrawals work, and what happens if there's a dispute. We require you to be of legal age where local law permits and to verify your identity before withdrawals. Deposits via DANA, OVO, GoPay and

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QRIS are processed instantly once confirmed; withdrawals are verified within one business day and sent back to your chosen payment method. You own your account and the funds in it; we cannot access or move your balance without your instruction. If you want to close your
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account, contact our support team and we'll process the closure within 48 hours. Your account data is stored securely and shared only where local law requires — we do not sell your information to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Us About Your Terms

We handle policy questions, account disputes and term clarifications through three channels. Email us anytime; live chat is available 09:00–23:00 Jakarta time seven days a week; or visit our Help Centre for common questions and account guides. Every message gets a response within 24 hours.

Team online

Live Chat

Connect with our support team in real time, 09:00–23:00 Jakarta time daily. We answer term questions, help with account access, and guide you through verification and withdrawal processes.

Email Support

Send policy questions, disputes or account concerns to our support inbox. We respond within 24 hours with clear answers and next steps tailored to your situation.

Help Centre

Browse our self-service guides covering account rules, payment terms, withdrawal timings, data rights and dispute steps. Updated daily with answers to the questions we hear most.

YOUR RIGHTS

How We Handle Your Data and Account Security

alienbola protects your account, payment details and identity through encrypted connections, regular security audits and staff access controls.

Encrypted Login

Your password and account access are protected by SSL encryption. We log you out after 30 minutes of inactivity to prevent unauthorized access if you leave your device unattended.

Identity Verification

Before your first withdrawal, we verify your identity using your ID number and payment method. This protects you and us from fraud and matches Indonesian financial regulations.

Data Retention

Account records stay for seven years after closure; transaction logs for three years. You can request deletion of non-essential data anytime by emailing support.

Withdrawal Verification

Every withdrawal request triggers a verification step — we confirm the amount matches your balance and the destination account is registered to you before sending funds.

Dispute Investigation

If you report a disputed transaction or unauthorized access, we investigate within 24 hours and restore funds if the claim is valid. No charges apply to you.

Privacy Contact

Questions about your data? Email our privacy team directly. We respond within 48 hours with details on what we hold, how it's used and your rights to access or amend it.

Terms & Conditions — Frequently Asked

These questions come from real players in Bandung, Medan and across Indonesia. We've answered them directly so you know exactly what you're agreeing to.

No. When you close your account, we return any remaining balance to your payment method (DANA, OVO, GoPay or QRIS) within 48 hours. Your account records stay on file for seven years in case you need them for disputes or tax questions. You can reopen a new account anytime.

Yes. Go to Account Settings → Payment Methods and add a new DANA, OVO, GoPay or QRIS account. Future deposits will use your chosen method. Withdrawals always go back to the method you used for that deposit, per our fraud-prevention terms.

We verify your identity once before your first withdrawal — you submit a photo ID and confirm your payment method is in your name. It takes under five minutes. After that, all future withdrawals are instant because we've already confirmed you're the account owner.

No. Your password is unique and never shared; we encrypt all logins. If you lose access, contact our support team with your ID number. We'll confirm your identity and issue a temporary password within 24 hours. Always keep your password private.

Deposits clear instantly once your bank confirms payment — usually under one minute. If it takes longer, check your bank's confirmation email. Our support team can trace deposits within 24 hours if you don't see the funds.

No. We keep your data private. We share information only where local law requires (e.g. tax authorities) or with payment processors to complete your transactions. We never sell your data to advertisers or third parties.

Contact our support team immediately via live chat or email. We freeze your account within minutes, investigate within 24 hours, and restore any fraudulent losses to your balance. Change your password and enable login alerts in Account Settings to prevent future incidents.

Our Terms & Conditions: What You Need to Know

How to Reach Us About Your Terms

Live Chat

Email Support

Help Centre

How We Handle Your Data and Account Security

Encrypted Login

Identity Verification

Data Retention

Withdrawal Verification

Dispute Investigation

Privacy Contact

Terms & Conditions — Frequently Asked

01 What happens if I close my account — do I lose my balance?

02 Can I change the payment method linked to my account?

03 What does 'verification' mean before I can withdraw?

04 If I lose my phone, can someone else access my account?

05 How long do deposits from DANA, OVO, GoPay or QRIS take to show up?

06 Do you share my account data with other companies?

07 What if I think there's been unauthorized activity on my account?

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