Privacy Questions Players Ask Most
We collect your name, date of birth, email, phone number and address during sign-up. When you deposit, we also collect payment details — card numbers for bank transfers, and linked identifiers for DANA, OVO, GoPay and QRIS. During play, we log your game history, bet amounts and device information for security and fraud prevention.
We retain account and transaction data for 5 years after closure where local law permits, to comply with financial regulations and prevent fraud. Personal contact details are deleted sooner unless we're legally required to hold them. You can request early deletion by contacting support, subject to local legal obligations.
Yes. Open a support ticket or email our privacy team requesting a data access report. Include your account email and username. We will compile your personal information, deposit history, gameplay logs and any communications with support, then send it within 5–7 business days.
No. We do not sell personal information to marketers, advertisers or data brokers. We share only the minimum necessary with payment processors, fraud-prevention services and hosting providers to operate your account securely and process deposits via DANA, OVO, GoPay and QRIS.
All payment information is encrypted using SSL protocols before it reaches our servers. Deposit transactions are routed directly to payment processors — DANA, OVO, GoPay and QRIS — and we do not store full card numbers on our platform. Withdrawal verification involves additional security checks to confirm your identity.
Cookies are small files stored on your device that help us keep you logged in, remember your preferences and detect fraudulent login attempts. We also use analytics cookies to understand how you navigate the lobby so we can improve the experience. You can manage your cookie settings in your account preferences.
Yes, you can request account deletion through support. Most personal data will be removed immediately. However, transaction records for deposits and withdrawals must be kept for 5 years where local law permits to comply with financial and anti-fraud regulations. We will keep you informed of what data remains and why.
